Refund policy

Made-to-order (custom) pieces

Custom pieces are produced specifically for you according to your chosen size, fabric and finish, so they cannot be returned or exchanged once production has started. A 50% deposit and a signed contract are required before production begins.

Ready to Ship pieces

A 900 EGP deposit is required to confirm the order. The deposit is deducted from the total price and is non-refundable.

Inspection on delivery

Please inspect your piece when it is delivered. If anything is damaged, defective or not as ordered, contact us within 48 hours of delivery with photos and we will repair or replace it.

1-year warranty

Every piece comes with a 1-year warranty against manufacturing defects, starting from the delivery date. The warranty does not cover normal wear and tear, misuse, or damage caused after delivery.

Contact

WhatsApp: +20 108 0922709 · Email: info@rohmakan.com